FCC Consumer Complaints – 16 July 2021
Introduction
On 16 July 2021, 876 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 949 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 500 complaints.
Key statistics
- Total complaints
- 876
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (500)
- Most reported state/territory
- California (100)
Where the complaints came from
A total of 876 complaints were recorded on 16 July 2021, with reports originating from 619 cities in 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 11.4% |
| Florida | 70 | 8.0% |
| New York | 70 | 8.0% |
| Texas | 62 | 7.1% |
| Illinois | 32 | 3.7% |
| Maryland | 32 | 3.7% |
| Virginia | 32 | 3.7% |
| Georgia | 30 | 3.4% |
| Massachusetts | 30 | 3.4% |
| Ohio | 30 | 3.4% |
| Other states and territories | 388 | 44.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 648 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 648 | 74.0% |
| Internet | 130 | 14.8% |
| TV | 66 | 7.5% |
| Radio | 22 | 2.5% |
| Emergency | 7 | 0.8% |
| Broadband Story | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
648 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 500 | 77.2% |
| Availability (including rural call completion) | 47 | 7.3% |
| Billing | 43 | 6.6% |
| Equipment | 13 | 2.0% |
| Number Portability (keeping your number if you change providers) | 13 | 2.0% |
| Privacy | 11 | 1.7% |
| Interference (including signal jammers) | 10 | 1.5% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
130 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 40.0% |
| Availability | 45 | 34.6% |
| Equipment | 12 | 9.2% |
| Interference | 11 | 8.5% |
| Speed | 7 | 5.4% |
| Privacy | 3 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 33.3% |
| Loud Commercials | 17 | 25.8% |
| Availability | 10 | 15.2% |
| Equipment | 8 | 12.1% |
| Indecency | 7 | 10.6% |
| Interference | 2 | 3.0% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.