FCC Consumer Complaints – 17 July 2021
Introduction
A total of 349 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 17 July 2021, complaint volume fell from 876 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 171 complaints recorded.
Key statistics
- Total complaints
- 349
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (171)
- Most reported state/territory
- California (43)
Where the complaints came from
The 349 complaints recorded on 17 July 2021 originated from 273 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 12.3% |
| New York | 34 | 9.7% |
| Florida | 29 | 8.3% |
| Texas | 24 | 6.9% |
| Georgia | 16 | 4.6% |
| Ohio | 11 | 3.2% |
| Tennessee | 11 | 3.2% |
| Washington | 11 | 3.2% |
| Arizona | 10 | 2.9% |
| New Jersey | 10 | 2.9% |
| Other states and territories | 150 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 230 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 230 | 65.9% |
| Internet | 77 | 22.1% |
| TV | 36 | 10.3% |
| Broadband Story | 4 | 1.1% |
| Radio | 2 | 0.6% |
Phone complaints
230 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 171 | 74.3% |
| Billing | 15 | 6.5% |
| Availability (including rural call completion) | 13 | 5.7% |
| Equipment | 13 | 5.7% |
| Privacy | 7 | 3.0% |
| Number Portability (keeping your number if you change providers) | 6 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Junk Faxes | 2 | 0.9% |
| Interference (including signal jammers) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
77 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 42.9% |
| Availability | 19 | 24.7% |
| Speed | 10 | 13.0% |
| Interference | 8 | 10.4% |
| Privacy | 4 | 5.2% |
| Equipment | 3 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 33.3% |
| Availability | 8 | 22.2% |
| Indecency | 6 | 16.7% |
| Loud Commercials | 6 | 16.7% |
| Equipment | 3 | 8.3% |
| Interference | 1 | 2.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.