FCC Consumer Complaints – 18 July 2021
Introduction
On Sunday, 18 July 2021, the Federal Communications Commission recorded 272 consumer complaints relating to telecommunications services, complaint volume fell from 349 complaints the day before. Reports were received from 41 states and territories, with Texas recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 124 complaints recorded.
Key statistics
- Total complaints
- 272
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (124)
- Most reported state/territory
- Texas (32)
Where the complaints came from
A total of 272 complaints were recorded on 18 July 2021, with reports originating from 212 cities in 41 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 32 | 11.8% |
| California | 24 | 8.8% |
| Florida | 22 | 8.1% |
| New York | 22 | 8.1% |
| Ohio | 17 | 6.3% |
| New Jersey | 12 | 4.4% |
| Arizona | 11 | 4.0% |
| Colorado | 11 | 4.0% |
| District of Columbia | 9 | 3.3% |
| Oklahoma | 7 | 2.6% |
| Other states and territories | 105 | 38.6% |
Location highlight
Complaints in Texas were reported across 25 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 176 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 176 | 64.7% |
| Internet | 53 | 19.5% |
| TV | 34 | 12.5% |
| Radio | 5 | 1.8% |
| Emergency | 3 | 1.1% |
| Accessibility | 1 | 0.4% |
Phone complaints
176 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 124 | 70.5% |
| Availability (including rural call completion) | 15 | 8.5% |
| Billing | 13 | 7.4% |
| Equipment | 7 | 4.0% |
| Number Portability (keeping your number if you change providers) | 7 | 4.0% |
| Privacy | 5 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Interference (including signal jammers) | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
53 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 41.5% |
| Billing | 18 | 34.0% |
| Equipment | 4 | 7.5% |
| Speed | 4 | 7.5% |
| Interference | 3 | 5.7% |
| Privacy | 2 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 29.4% |
| Billing | 10 | 29.4% |
| Loud Commercials | 10 | 29.4% |
| Indecency | 3 | 8.8% |
| Privacy | 1 | 2.9% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.