FCC Consumer Complaints – 24 July 2021
Introduction
On Saturday, 24 July 2021, the Federal Communications Commission recorded 396 consumer complaints relating to telecommunications services, complaint volume fell from 909 complaints the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 184 complaints.
Key statistics
- Total complaints
- 396
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (184)
- Most reported state/territory
- California (78)
Where the complaints came from
Reports recorded on 24 July 2021 show 396 complaints originating from 265 cities across 45 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. Complaints at the city level were distributed across multiple locations, with no single city accounting for a notable share.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 78 | 19.7% |
| Florida | 54 | 13.6% |
| Texas | 30 | 7.6% |
| New York | 21 | 5.3% |
| Ohio | 17 | 4.3% |
| Georgia | 15 | 3.8% |
| North Carolina | 14 | 3.5% |
| Arizona | 12 | 3.0% |
| Utah | 11 | 2.8% |
| Illinois | 9 | 2.3% |
| Other states and territories | 135 | 34.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 266 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 266 | 67.2% |
| Internet | 87 | 22.0% |
| TV | 31 | 7.8% |
| Radio | 8 | 2.0% |
| Accessibility | 2 | 0.5% |
| Broadband Story | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
266 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 184 | 69.2% |
| Availability (including rural call completion) | 24 | 9.0% |
| Billing | 23 | 8.6% |
| Privacy | 11 | 4.1% |
| Interference (including signal jammers) | 7 | 2.6% |
| Equipment | 6 | 2.3% |
| Number Portability (keeping your number if you change providers) | 6 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Privacy.
Internet complaints
87 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 40.2% |
| Billing | 32 | 36.8% |
| Interference | 8 | 9.2% |
| Speed | 6 | 6.9% |
| Privacy | 4 | 4.6% |
| Equipment | 2 | 2.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 38.7% |
| Indecency | 8 | 25.8% |
| Billing | 6 | 19.4% |
| Loud Commercials | 3 | 9.7% |
| Interference | 1 | 3.2% |
| Privacy | 1 | 3.2% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.