FCC Consumer Complaints – 25 July 2021
Introduction
On 25 July 2021, 302 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 396 complaints the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 302
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (110)
- Most reported state/territory
- California (42)
Where the complaints came from
On 25 July 2021, the 302 complaints recorded by the Federal Communications Commission were reported from 232 cities across 41 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 13.9% |
| New Jersey | 31 | 10.3% |
| Texas | 31 | 10.3% |
| Florida | 23 | 7.6% |
| Georgia | 13 | 4.3% |
| Kentucky | 13 | 4.3% |
| New York | 12 | 4.0% |
| Ohio | 10 | 3.3% |
| Illinois | 9 | 3.0% |
| Michigan | 9 | 3.0% |
| Other states and territories | 109 | 36.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 162 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 162 | 53.6% |
| Internet | 91 | 30.1% |
| TV | 33 | 10.9% |
| Radio | 6 | 2.0% |
| Emergency | 4 | 1.3% |
| Accessibility | 3 | 1.0% |
| Broadband Story | 3 | 1.0% |
Phone complaints
162 complaints were recorded in this category, representing 53.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 110 | 67.9% |
| Availability (including rural call completion) | 19 | 11.7% |
| Billing | 10 | 6.2% |
| Number Portability (keeping your number if you change providers) | 8 | 4.9% |
| Equipment | 6 | 3.7% |
| Privacy | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Interference (including signal jammers) | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
91 complaints were recorded in this category, representing 30.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 46.2% |
| Availability | 29 | 31.9% |
| Interference | 7 | 7.7% |
| Privacy | 6 | 6.6% |
| Speed | 5 | 5.5% |
| Equipment | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 10 | 30.3% |
| Availability | 9 | 27.3% |
| Billing | 8 | 24.2% |
| Loud Commercials | 6 | 18.2% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.