FCC Consumer Complaints – 26 July 2021
Introduction
On Monday, 26 July 2021, the Federal Communications Commission recorded 834 consumer complaints relating to telecommunications services, complaint volume increased from 302 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 436 complaints.
Key statistics
- Total complaints
- 834
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (436)
- Most reported state/territory
- California (99)
Where the complaints came from
Across 577 cities in 51 states and territories, a total of 834 complaints were recorded on 26 July 2021. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 11.9% |
| Florida | 65 | 7.8% |
| Texas | 56 | 6.7% |
| New York | 49 | 5.9% |
| North Carolina | 32 | 3.8% |
| Washington | 32 | 3.8% |
| Ohio | 30 | 3.6% |
| Pennsylvania | 30 | 3.6% |
| Georgia | 29 | 3.5% |
| Minnesota | 25 | 3.0% |
| Other states and territories | 382 | 45.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 66 different cities.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 620 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 620 | 74.3% |
| Internet | 120 | 14.4% |
| TV | 70 | 8.4% |
| Radio | 14 | 1.7% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
620 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 436 | 70.3% |
| Billing | 50 | 8.1% |
| Availability (including rural call completion) | 45 | 7.3% |
| Equipment | 36 | 5.8% |
| Number Portability (keeping your number if you change providers) | 18 | 2.9% |
| Privacy | 14 | 2.3% |
| Junk Faxes | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
120 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 39.2% |
| Billing | 46 | 38.3% |
| Speed | 11 | 9.2% |
| Equipment | 7 | 5.8% |
| Privacy | 7 | 5.8% |
| Interference | 2 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
70 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 48.6% |
| Availability | 14 | 20.0% |
| Loud Commercials | 9 | 12.9% |
| Indecency | 5 | 7.1% |
| Equipment | 4 | 5.7% |
| Interference | 4 | 5.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.