FCC Consumer Complaints – 29 July 2021
Introduction
On 29 July 2021, 943 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 876 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 535 complaints.
Key statistics
- Total complaints
- 943
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (535)
- Most reported state/territory
- California (114)
Where the complaints came from
On 29 July 2021, the 943 complaints recorded by the Federal Communications Commission were reported from 641 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 12.1% |
| Texas | 68 | 7.2% |
| Florida | 67 | 7.1% |
| New York | 56 | 5.9% |
| Pennsylvania | 37 | 3.9% |
| Arizona | 32 | 3.4% |
| Colorado | 31 | 3.3% |
| Michigan | 30 | 3.2% |
| New Jersey | 29 | 3.1% |
| Minnesota | 27 | 2.9% |
| Other states and territories | 450 | 47.7% |
Location highlight
Complaints in California were reported across 79 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 710 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 710 | 75.3% |
| Internet | 119 | 12.6% |
| TV | 99 | 10.5% |
| Radio | 14 | 1.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
710 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 535 | 75.4% |
| Billing | 53 | 7.5% |
| Availability (including rural call completion) | 46 | 6.5% |
| Equipment | 21 | 3.0% |
| Number Portability (keeping your number if you change providers) | 19 | 2.7% |
| Junk Faxes | 11 | 1.5% |
| Privacy | 10 | 1.4% |
| Interference (including signal jammers) | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
119 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 40.3% |
| Availability | 36 | 30.3% |
| Speed | 15 | 12.6% |
| Interference | 10 | 8.4% |
| Equipment | 6 | 5.0% |
| Privacy | 4 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
99 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 45 | 45.5% |
| Availability | 26 | 26.3% |
| Billing | 12 | 12.1% |
| Interference | 6 | 6.1% |
| Equipment | 4 | 4.0% |
| Loud Commercials | 4 | 4.0% |
| Privacy | 2 | 2.0% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.