FCC Consumer Complaints – 30 July 2021
Introduction
A total of 859 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 30 July 2021, complaint volume fell from 943 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 483 complaints recorded.
Key statistics
- Total complaints
- 859
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (483)
- Most reported state/territory
- California (93)
Where the complaints came from
A total of 859 complaints were recorded on 30 July 2021, with reports originating from 582 cities in 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 10.8% |
| Florida | 70 | 8.1% |
| New York | 66 | 7.7% |
| Texas | 66 | 7.7% |
| North Carolina | 35 | 4.1% |
| Ohio | 31 | 3.6% |
| Colorado | 30 | 3.5% |
| Pennsylvania | 28 | 3.3% |
| Virginia | 27 | 3.1% |
| Washington | 26 | 3.0% |
| Other states and territories | 379 | 44.1% |
Location highlight
Complaints in California were reported across 69 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 646 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 646 | 75.2% |
| Internet | 121 | 14.1% |
| TV | 75 | 8.7% |
| Radio | 12 | 1.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
646 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 483 | 74.8% |
| Billing | 57 | 8.8% |
| Availability (including rural call completion) | 46 | 7.1% |
| Equipment | 22 | 3.4% |
| Number Portability (keeping your number if you change providers) | 20 | 3.1% |
| Interference (including signal jammers) | 6 | 0.9% |
| Junk Faxes | 6 | 0.9% |
| Privacy | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
121 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 35.5% |
| Availability | 40 | 33.1% |
| Speed | 20 | 16.5% |
| Privacy | 8 | 6.6% |
| Equipment | 5 | 4.1% |
| Interference | 5 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
75 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 32.0% |
| Availability | 19 | 25.3% |
| Indecency | 12 | 16.0% |
| Loud Commercials | 12 | 16.0% |
| Equipment | 4 | 5.3% |
| Interference | 3 | 4.0% |
| Privacy | 1 | 1.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.