FCC Consumer Complaints – 6 August 2021
Introduction
A total of 836 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 August 2021, this was lower than the 950 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 469 complaints.
Key statistics
- Total complaints
- 836
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (469)
- Most reported state/territory
- California (88)
Where the complaints came from
A total of 836 complaints were recorded on 6 August 2021, with reports originating from 551 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 10.5% |
| Florida | 69 | 8.3% |
| Texas | 66 | 7.9% |
| New York | 58 | 6.9% |
| Illinois | 44 | 5.3% |
| Georgia | 33 | 3.9% |
| North Carolina | 32 | 3.8% |
| Kentucky | 29 | 3.5% |
| Pennsylvania | 29 | 3.5% |
| Arizona | 28 | 3.3% |
| Other states and territories | 357 | 42.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 656 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 656 | 78.5% |
| Internet | 127 | 15.2% |
| TV | 39 | 4.7% |
| Radio | 11 | 1.3% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
656 complaints were recorded in this category, representing 78.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 469 | 71.5% |
| Availability (including rural call completion) | 62 | 9.5% |
| Billing | 51 | 7.8% |
| Equipment | 24 | 3.7% |
| Number Portability (keeping your number if you change providers) | 15 | 2.3% |
| Junk Faxes | 10 | 1.5% |
| Privacy | 9 | 1.4% |
| Interference (including signal jammers) | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
127 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 40.9% |
| Billing | 35 | 27.6% |
| Equipment | 13 | 10.2% |
| Speed | 13 | 10.2% |
| Interference | 8 | 6.3% |
| Privacy | 6 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 43.6% |
| Availability | 8 | 20.5% |
| Loud Commercials | 6 | 15.4% |
| Indecency | 4 | 10.3% |
| Equipment | 2 | 5.1% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
469 complaints relating to unwanted calls were recorded on this date, accounting for 56.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 1.1% |
| (805) 583-3266 | 3 | 0.6% |
| (727) 295-4557 | 2 | 0.4% |
| (833) 304-1447 | 2 | 0.4% |
| (201) 282-5373 | 1 | 0.2% |
| (201) 440-6366 | 1 | 0.2% |
| (202) 933-5007 | 1 | 0.2% |
| (202) 946-4660 | 1 | 0.2% |
| (203) 577-2491 | 1 | 0.2% |
| (203) 635-2921 | 1 | 0.2% |
Key patterns
- All unwanted call complaints with a recorded service type related to auto_warranty_services.
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.