FCC Consumer Complaints – 7 August 2021
Introduction
On 7 August 2021, 333 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 836 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 153 complaints.
Key statistics
- Total complaints
- 333
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (153)
- Most reported state/territory
- California (38)
Where the complaints came from
Reports recorded on 7 August 2021 show 333 complaints originating from 261 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 11.4% |
| Texas | 37 | 11.1% |
| Florida | 29 | 8.7% |
| New York | 18 | 5.4% |
| Arizona | 17 | 5.1% |
| North Carolina | 14 | 4.2% |
| Ohio | 13 | 3.9% |
| Pennsylvania | 13 | 3.9% |
| Georgia | 12 | 3.6% |
| Illinois | 12 | 3.6% |
| Other states and territories | 130 | 39.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 207 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 207 | 62.2% |
| Internet | 75 | 22.5% |
| TV | 40 | 12.0% |
| Radio | 7 | 2.1% |
| Broadband Story | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
207 complaints were recorded in this category, representing 62.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 153 | 73.9% |
| Billing | 19 | 9.2% |
| Availability (including rural call completion) | 13 | 6.3% |
| Equipment | 8 | 3.9% |
| Number Portability (keeping your number if you change providers) | 7 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.4% |
| Privacy | 3 | 1.4% |
| Junk Faxes | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
75 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 36.0% |
| Availability | 22 | 29.3% |
| Interference | 8 | 10.7% |
| Speed | 8 | 10.7% |
| Privacy | 6 | 8.0% |
| Equipment | 4 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 25.0% |
| Indecency | 9 | 22.5% |
| Loud Commercials | 9 | 22.5% |
| Availability | 8 | 20.0% |
| Equipment | 2 | 5.0% |
| Interference | 1 | 2.5% |
| Privacy | 1 | 2.5% |
Complaints in this category covered a range of issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.