FCC Consumer Complaints – 8 August 2021
Introduction
The Federal Communications Commission recorded 250 consumer complaints on 8 August 2021 relating to telecommunications services, this was lower than the 333 complaints recorded the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 101 complaints recorded.
Key statistics
- Total complaints
- 250
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (101)
- Most reported state/territory
- California (32)
Where the complaints came from
Across 197 cities in 42 states and territories, a total of 250 complaints were recorded on 8 August 2021. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 12.8% |
| Texas | 17 | 6.8% |
| Florida | 16 | 6.4% |
| Illinois | 16 | 6.4% |
| Ohio | 14 | 5.6% |
| New York | 12 | 4.8% |
| Georgia | 9 | 3.6% |
| Kentucky | 9 | 3.6% |
| Maryland | 9 | 3.6% |
| North Carolina | 9 | 3.6% |
| Other states and territories | 107 | 42.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 152 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 152 | 60.8% |
| Internet | 64 | 25.6% |
| TV | 22 | 8.8% |
| Broadband Story | 5 | 2.0% |
| Radio | 5 | 2.0% |
| Accessibility | 2 | 0.8% |
Phone complaints
152 complaints were recorded in this category, representing 60.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 101 | 66.4% |
| Billing | 16 | 10.5% |
| Availability (including rural call completion) | 14 | 9.2% |
| Privacy | 7 | 4.6% |
| Equipment | 5 | 3.3% |
| Interference (including signal jammers) | 5 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Number Portability (keeping your number if you change providers) | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Privacy.
Internet complaints
64 complaints were recorded in this category, representing 25.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 35.9% |
| Availability | 16 | 25.0% |
| Interference | 11 | 17.2% |
| Speed | 7 | 10.9% |
| Privacy | 4 | 6.3% |
| Equipment | 3 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.