FCC Consumer Complaints – 26 August 2021
Introduction
The Federal Communications Commission recorded 1039 consumer complaints on 26 August 2021 relating to telecommunications services, this represented a decline from the 1074 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 655 complaints.
Key statistics
- Total complaints
- 1039
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (655)
- Most reported state/territory
- California (139)
Where the complaints came from
The 1039 complaints recorded on 26 August 2021 originated from 668 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 13.4% |
| Texas | 91 | 8.8% |
| Florida | 79 | 7.6% |
| Georgia | 52 | 5.0% |
| New York | 52 | 5.0% |
| New Jersey | 42 | 4.0% |
| Pennsylvania | 37 | 3.6% |
| Ohio | 32 | 3.1% |
| Arizona | 31 | 3.0% |
| Illinois | 27 | 2.6% |
| Other states and territories | 456 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 842 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 842 | 81.0% |
| Internet | 111 | 10.7% |
| TV | 69 | 6.6% |
| Radio | 10 | 1.0% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
842 complaints were recorded in this category, representing 81.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 655 | 77.8% |
| Availability (including rural call completion) | 52 | 6.2% |
| Billing | 46 | 5.5% |
| Equipment | 34 | 4.0% |
| Privacy | 18 | 2.1% |
| Number Portability (keeping your number if you change providers) | 16 | 1.9% |
| Interference (including signal jammers) | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
111 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 44.1% |
| Availability | 31 | 27.9% |
| Speed | 11 | 9.9% |
| Equipment | 9 | 8.1% |
| Interference | 7 | 6.3% |
| Privacy | 4 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 27.5% |
| Loud Commercials | 14 | 20.3% |
| Availability | 11 | 15.9% |
| Equipment | 9 | 13.0% |
| Indecency | 9 | 13.0% |
| Interference | 4 | 5.8% |
| Privacy | 3 | 4.3% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
Unwanted calls
A total of 655 complaints relating to unwanted calls were recorded on this date, representing 63% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (559) 379-7398 | 6 | 0.9% |
| (615) 248-8867 | 2 | 0.3% |
| (919) 328-3361 | 2 | 0.3% |
| (202) 235-8013 | 1 | 0.2% |
| (202) 984-9355 | 1 | 0.2% |
| (203) 239-2100 | 1 | 0.2% |
| (203) 612-3641 | 1 | 0.2% |
| (205) 216-1618 | 1 | 0.2% |
| (205) 509-2150 | 1 | 0.2% |
| (205) 509-2162 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (559) 379-7398 | 6 | 0.9% |
| (202) 221-7923 | 2 | 0.3% |
| (463) 233-9116 | 2 | 0.3% |
| (615) 248-8867 | 2 | 0.3% |
| (919) 328-3361 | 2 | 0.3% |
| (201) 299-7979 | 1 | 0.2% |
| (201) 904-8279 | 1 | 0.2% |
| (202) 235-8013 | 1 | 0.2% |
| (202) 938-0800 | 1 | 0.2% |
| (202) 984-9355 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (559) 379-7398 stood out as the most frequently reported business contact number.
- (559) 379-7398 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.