FCC Consumer Complaints – 27 August 2021
Introduction
On Friday, 27 August 2021, the Federal Communications Commission recorded 938 consumer complaints relating to telecommunications services, this represented a decline from the 1039 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 547 complaints.
Key statistics
- Total complaints
- 938
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (547)
- Most reported state/territory
- California (111)
Where the complaints came from
Reports recorded on 27 August 2021 show 938 complaints originating from 616 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 11.8% |
| Florida | 80 | 8.5% |
| New York | 59 | 6.3% |
| Texas | 59 | 6.3% |
| Georgia | 35 | 3.7% |
| New Jersey | 32 | 3.4% |
| Illinois | 30 | 3.2% |
| Ohio | 30 | 3.2% |
| Colorado | 29 | 3.1% |
| Maryland | 29 | 3.1% |
| Other states and territories | 441 | 47.0% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 718 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 718 | 76.5% |
| Internet | 139 | 14.8% |
| TV | 58 | 6.2% |
| Radio | 14 | 1.5% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
718 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 547 | 76.2% |
| Billing | 57 | 7.9% |
| Availability (including rural call completion) | 43 | 6.0% |
| Equipment | 20 | 2.8% |
| Number Portability (keeping your number if you change providers) | 19 | 2.6% |
| Privacy | 12 | 1.7% |
| Junk Faxes | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
139 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 46.8% |
| Availability | 40 | 28.8% |
| Speed | 14 | 10.1% |
| Equipment | 9 | 6.5% |
| Privacy | 6 | 4.3% |
| Interference | 5 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
58 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 41.4% |
| Availability | 19 | 32.8% |
| Loud Commercials | 9 | 15.5% |
| Equipment | 3 | 5.2% |
| Indecency | 1 | 1.7% |
| Interference | 1 | 1.7% |
| Privacy | 1 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 547 complaints relating to unwanted calls were recorded on this date, representing 58.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 5 | 0.9% |
| (855) 788-1588 | 3 | 0.5% |
| (866) 583-0474 | 2 | 0.4% |
| (866) 853-3695 | 2 | 0.4% |
| (202) 221-7923 | 1 | 0.2% |
| (202) 833-7500 | 1 | 0.2% |
| (202) 949-7392 | 1 | 0.2% |
| (206) 670-7267 | 1 | 0.2% |
| (207) 424-2776 | 1 | 0.2% |
| (208) 770-5880 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Unwanted call complaints were spread across multiple call types with similar counts.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.