FCC Consumer Complaints – 28 August 2021
Introduction
A total of 451 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 August 2021, complaint volume fell from 938 complaints the previous day. Complaints were reported across 46 states and territories, with Florida slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 224 complaints.
Key statistics
- Total complaints
- 451
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (224)
- Most reported state/territory
- Florida (69)
Where the complaints came from
A total of 451 complaints were recorded on 28 August 2021, with reports originating from 316 cities in 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 69 | 15.3% |
| California | 57 | 12.6% |
| Texas | 31 | 6.9% |
| New York | 28 | 6.2% |
| Arizona | 25 | 5.5% |
| Washington | 15 | 3.3% |
| Georgia | 14 | 3.1% |
| Massachusetts | 13 | 2.9% |
| New Jersey | 13 | 2.9% |
| Ohio | 11 | 2.4% |
| Other states and territories | 175 | 38.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 307 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 307 | 68.1% |
| Internet | 89 | 19.7% |
| TV | 42 | 9.3% |
| Radio | 7 | 1.6% |
| Accessibility | 2 | 0.4% |
| Broadband Story | 2 | 0.4% |
| Emergency | 2 | 0.4% |
Phone complaints
307 complaints were recorded in this category, representing 68.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 224 | 73.0% |
| Billing | 22 | 7.2% |
| Availability (including rural call completion) | 13 | 4.2% |
| Equipment | 13 | 4.2% |
| Number Portability (keeping your number if you change providers) | 9 | 2.9% |
| Privacy | 9 | 2.9% |
| Interference (including signal jammers) | 8 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.6% |
| Junk Faxes | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
89 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 36.0% |
| Billing | 21 | 23.6% |
| Speed | 21 | 23.6% |
| Interference | 8 | 9.0% |
| Equipment | 7 | 7.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
42 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 42.9% |
| Billing | 7 | 16.7% |
| Loud Commercials | 7 | 16.7% |
| Indecency | 3 | 7.1% |
| Interference | 3 | 7.1% |
| Equipment | 2 | 4.8% |
| Privacy | 2 | 4.8% |
Availability was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.