FCC Consumer Complaints – 29 August 2021
Introduction
The Federal Communications Commission recorded 363 consumer complaints on 29 August 2021 relating to telecommunications services, this represented a decline from the 451 complaints recorded the day before. Complaints were reported across 45 states and territories, with Florida slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 363
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (128)
- Most reported state/territory
- Florida (47)
Where the complaints came from
A total of 363 complaints were recorded on 29 August 2021, with reports originating from 271 cities in 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 47 | 12.9% |
| California | 41 | 11.3% |
| Texas | 24 | 6.6% |
| Arizona | 23 | 6.3% |
| Kentucky | 22 | 6.1% |
| Georgia | 16 | 4.4% |
| New York | 16 | 4.4% |
| Ohio | 13 | 3.6% |
| Pennsylvania | 13 | 3.6% |
| Illinois | 12 | 3.3% |
| Other states and territories | 136 | 37.5% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 213 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 213 | 58.7% |
| Internet | 99 | 27.3% |
| TV | 38 | 10.5% |
| Emergency | 4 | 1.1% |
| Radio | 4 | 1.1% |
| Accessibility | 2 | 0.6% |
| Request for Dispute Assistance | 2 | 0.6% |
| Broadband Story | 1 | 0.3% |
Phone complaints
213 complaints were recorded in this category, representing 58.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 128 | 60.1% |
| Billing | 39 | 18.3% |
| Availability (including rural call completion) | 22 | 10.3% |
| Number Portability (keeping your number if you change providers) | 7 | 3.3% |
| Privacy | 7 | 3.3% |
| Equipment | 6 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Interference (including signal jammers) | 2 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
99 complaints were recorded in this category, representing 27.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 39.4% |
| Billing | 22 | 22.2% |
| Speed | 16 | 16.2% |
| Interference | 9 | 9.1% |
| Equipment | 8 | 8.1% |
| Privacy | 5 | 5.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 34.2% |
| Indecency | 8 | 21.1% |
| Loud Commercials | 8 | 21.1% |
| Billing | 5 | 13.2% |
| Equipment | 2 | 5.3% |
| Interference | 2 | 5.3% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.