FCC Consumer Complaints – 30 August 2021
Introduction
The Federal Communications Commission recorded 1050 consumer complaints on 30 August 2021 relating to telecommunications services, this represented an increase from the 363 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 563 complaints.
Key statistics
- Total complaints
- 1050
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (563)
- Most reported state/territory
- California (100)
Where the complaints came from
Across 670 cities in 51 states and territories, a total of 1050 complaints were recorded on 30 August 2021. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 9.5% |
| Florida | 96 | 9.1% |
| Texas | 79 | 7.5% |
| New York | 61 | 5.8% |
| Arizona | 52 | 5.0% |
| Pennsylvania | 44 | 4.2% |
| Ohio | 42 | 4.0% |
| North Carolina | 38 | 3.6% |
| Georgia | 33 | 3.1% |
| New Jersey | 29 | 2.8% |
| Other states and territories | 476 | 45.3% |
Location highlight
Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 764 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 764 | 72.8% |
| Internet | 199 | 19.0% |
| TV | 72 | 6.9% |
| Radio | 9 | 0.9% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
764 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 563 | 73.7% |
| Billing | 69 | 9.0% |
| Availability (including rural call completion) | 55 | 7.2% |
| Equipment | 35 | 4.6% |
| Number Portability (keeping your number if you change providers) | 16 | 2.1% |
| Interference (including signal jammers) | 8 | 1.0% |
| Privacy | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Junk Faxes | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 82 | 41.2% |
| Billing | 55 | 27.6% |
| Speed | 22 | 11.1% |
| Equipment | 15 | 7.5% |
| Interference | 15 | 7.5% |
| Privacy | 10 | 5.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 34.7% |
| Availability | 15 | 20.8% |
| Indecency | 12 | 16.7% |
| Equipment | 10 | 13.9% |
| Loud Commercials | 6 | 8.3% |
| Interference | 4 | 5.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
Unwanted calls
563 complaints relating to unwanted calls were recorded on this date, accounting for 53.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (307) 209-3329 | 7 | 1.2% |
| (305) 306-1347 | 5 | 0.9% |
| (646) 378-1080 | 3 | 0.5% |
| (908) 921-0061 | 3 | 0.5% |
| (646) 378-1081 | 2 | 0.4% |
| (813) 574-2605 | 2 | 0.4% |
| (833) 954-2518 | 2 | 0.4% |
| (202) 444-4222 | 1 | 0.2% |
| (202) 788-6439 | 1 | 0.2% |
| (202) 920-5967 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (305) 306-1347 | 5 | 0.9% |
| (307) 209-3329 | 3 | 0.5% |
| (315) 232-8257 | 3 | 0.5% |
| (833) 304-1447 | 3 | 0.5% |
| (877) 969-4676 | 3 | 0.5% |
| (908) 921-0061 | 3 | 0.5% |
| (202) 221-7923 | 2 | 0.4% |
| (813) 574-2605 | 2 | 0.4% |
| (833) 954-2518 | 2 | 0.4% |
| (866) 616-2111 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (305) 306-1347 was reported slightly more often than other business contact numbers.
- (307) 209-3329 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.