FCC Consumer Complaints – 8 September 2021
Introduction
On 8 September 2021, 990 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 919 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 556 complaints.
Key statistics
- Total complaints
- 990
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (556)
- Most reported state/territory
- California (119)
Where the complaints came from
On 8 September 2021, the 990 complaints recorded by the Federal Communications Commission were reported from 652 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 12.0% |
| Texas | 100 | 10.1% |
| Florida | 75 | 7.6% |
| New York | 61 | 6.2% |
| Georgia | 36 | 3.6% |
| Pennsylvania | 35 | 3.5% |
| North Carolina | 34 | 3.4% |
| Ohio | 30 | 3.0% |
| Illinois | 27 | 2.7% |
| Virginia | 26 | 2.6% |
| Other states and territories | 443 | 44.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 745 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 745 | 75.3% |
| Internet | 155 | 15.7% |
| TV | 68 | 6.9% |
| Radio | 13 | 1.3% |
| Accessibility | 4 | 0.4% |
| Broadband Story | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
745 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 556 | 74.6% |
| Billing | 57 | 7.7% |
| Availability (including rural call completion) | 46 | 6.2% |
| Equipment | 41 | 5.5% |
| Number Portability (keeping your number if you change providers) | 16 | 2.1% |
| Privacy | 12 | 1.6% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
155 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 36.1% |
| Availability | 51 | 32.9% |
| Interference | 15 | 9.7% |
| Speed | 15 | 9.7% |
| Equipment | 11 | 7.1% |
| Privacy | 7 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 38.2% |
| Availability | 20 | 29.4% |
| Loud Commercials | 10 | 14.7% |
| Equipment | 7 | 10.3% |
| Indecency | 4 | 5.9% |
| Interference | 1 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.