FCC Consumer Complaints – 9 September 2021
Introduction
On 9 September 2021, the Federal Communications Commission recorded 967 consumer complaints relating to telecommunications services, this was lower than the 990 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 537 complaints recorded.
Key statistics
- Total complaints
- 967
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (537)
- Most reported state/territory
- California (107)
Where the complaints came from
Across 612 cities in 51 states and territories, a total of 967 complaints were recorded on 9 September 2021. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.1% |
| Texas | 102 | 10.5% |
| Florida | 85 | 8.8% |
| New York | 59 | 6.1% |
| Ohio | 51 | 5.3% |
| Virginia | 38 | 3.9% |
| Pennsylvania | 35 | 3.6% |
| New Jersey | 33 | 3.4% |
| North Carolina | 32 | 3.3% |
| Washington | 27 | 2.8% |
| Other states and territories | 395 | 40.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 737 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 737 | 76.2% |
| Internet | 154 | 15.9% |
| TV | 56 | 5.8% |
| Radio | 11 | 1.1% |
| Accessibility | 4 | 0.4% |
| Broadband Story | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
737 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 537 | 72.9% |
| Availability (including rural call completion) | 52 | 7.1% |
| Billing | 51 | 6.9% |
| Equipment | 34 | 4.6% |
| Number Portability (keeping your number if you change providers) | 16 | 2.2% |
| Junk Faxes | 15 | 2.0% |
| Privacy | 15 | 2.0% |
| Interference (including signal jammers) | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
154 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 56 | 36.4% |
| Billing | 47 | 30.5% |
| Speed | 18 | 11.7% |
| Equipment | 16 | 10.4% |
| Interference | 10 | 6.5% |
| Privacy | 7 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
56 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 33.9% |
| Availability | 14 | 25.0% |
| Loud Commercials | 13 | 23.2% |
| Equipment | 4 | 7.1% |
| Indecency | 3 | 5.4% |
| Interference | 2 | 3.6% |
| Privacy | 1 | 1.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 537 complaints relating to unwanted calls were recorded on this date, representing 55.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (203) 642-3380 | 5 | 0.9% |
| (918) 526-5982 | 3 | 0.6% |
| (213) 468-5131 | 2 | 0.4% |
| (719) 733-8657 | 2 | 0.4% |
| (201) 578-5377 | 1 | 0.2% |
| (202) 852-8777 | 1 | 0.2% |
| (202) 858-8331 | 1 | 0.2% |
| (203) 642-2573 | 1 | 0.2% |
| (206) 429-6316 | 1 | 0.2% |
| (206) 594-0657 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (203) 642-3380 | 5 | 0.9% |
| (918) 526-5982 | 3 | 0.6% |
| (213) 468-5131 | 2 | 0.4% |
| (352) 900-2564 | 2 | 0.4% |
| (530) 398-6037 | 2 | 0.4% |
| (612) 662-3086 | 2 | 0.4% |
| (719) 733-8657 | 2 | 0.4% |
| (727) 564-3257 | 2 | 0.4% |
| (800) 422-4961 | 2 | 0.4% |
| (816) 623-2184 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (203) 642-3380 was reported slightly more often than other business contact numbers.
- (203) 642-3380 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.