FCC Consumer Complaints – 10 September 2021
Introduction
The Federal Communications Commission recorded 1013 consumer complaints on Friday, 10 September 2021 relating to telecommunications services, this represented an increase from the 967 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 508 complaints.
Key statistics
- Total complaints
- 1013
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (508)
- Most reported state/territory
- California (113)
Where the complaints came from
The 1013 complaints recorded on 10 September 2021 originated from 608 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.2% |
| Colorado | 112 | 11.1% |
| Texas | 81 | 8.0% |
| Florida | 64 | 6.3% |
| New York | 47 | 4.6% |
| Illinois | 43 | 4.2% |
| North Carolina | 33 | 3.3% |
| Ohio | 30 | 3.0% |
| Tennessee | 30 | 3.0% |
| Massachusetts | 28 | 2.8% |
| Other states and territories | 428 | 42.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 703 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 703 | 69.4% |
| Internet | 221 | 21.8% |
| TV | 68 | 6.7% |
| Radio | 15 | 1.5% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
703 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 508 | 72.3% |
| Billing | 54 | 7.7% |
| Availability (including rural call completion) | 45 | 6.4% |
| Equipment | 37 | 5.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.0% |
| Privacy | 15 | 2.1% |
| Interference (including signal jammers) | 10 | 1.4% |
| Junk Faxes | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
221 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 128 | 57.9% |
| Billing | 42 | 19.0% |
| Speed | 26 | 11.8% |
| Interference | 13 | 5.9% |
| Equipment | 8 | 3.6% |
| Privacy | 4 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
68 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 33.8% |
| Availability | 16 | 23.5% |
| Loud Commercials | 14 | 20.6% |
| Equipment | 8 | 11.8% |
| Indecency | 6 | 8.8% |
| Interference | 1 | 1.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
There were 508 complaints relating to unwanted calls on this date, representing 50.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 7 | 1.4% |
| (503) 995-4081 | 3 | 0.6% |
| (206) 424-9305 | 2 | 0.4% |
| (317) 207-2680 | 2 | 0.4% |
| (520) 380-0659 | 2 | 0.4% |
| (737) 286-0216 | 2 | 0.4% |
| (785) 248-5188 | 2 | 0.4% |
| (855) 485-0800 | 2 | 0.4% |
| (866) 706-1679 | 2 | 0.4% |
| (866) 853-0205 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.