FCC Consumer Complaints – 11 September 2021
Introduction
On 11 September 2021, 395 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1013 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 181 complaints.
Key statistics
- Total complaints
- 395
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (181)
- Most reported state/territory
- California (60)
Where the complaints came from
The 395 complaints recorded on 11 September 2021 originated from 276 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 15.2% |
| Texas | 47 | 11.9% |
| Colorado | 42 | 10.6% |
| Florida | 23 | 5.8% |
| New York | 16 | 4.1% |
| North Carolina | 12 | 3.0% |
| Ohio | 11 | 2.8% |
| Arizona | 10 | 2.5% |
| Illinois | 10 | 2.5% |
| Massachusetts | 10 | 2.5% |
| Other states and territories | 154 | 39.0% |
Location highlight
Complaints in California were reported across 35 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 252 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 252 | 63.8% |
| Internet | 89 | 22.5% |
| TV | 36 | 9.1% |
| Radio | 14 | 3.5% |
| Accessibility | 2 | 0.5% |
| Broadband Story | 2 | 0.5% |
Phone complaints
252 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 181 | 71.8% |
| Availability (including rural call completion) | 21 | 8.3% |
| Billing | 16 | 6.3% |
| Equipment | 12 | 4.8% |
| Privacy | 11 | 4.4% |
| Number Portability (keeping your number if you change providers) | 6 | 2.4% |
| Interference (including signal jammers) | 2 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
| Rural Call Completion | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
89 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 48.3% |
| Interference | 15 | 16.9% |
| Billing | 13 | 14.6% |
| Speed | 12 | 13.5% |
| Equipment | 3 | 3.4% |
| Privacy | 3 | 3.4% |
The largest share of complaints in this category related to Availability and Interference, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 36.1% |
| Availability | 10 | 27.8% |
| Loud Commercials | 8 | 22.2% |
| Indecency | 4 | 11.1% |
| Equipment | 1 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.