FCC Consumer Complaints – 25 September 2021
Introduction
The Federal Communications Commission recorded 413 consumer complaints on Saturday, 25 September 2021 relating to telecommunications services, this represented a decline from the 813 complaints recorded the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 203 complaints.
Key statistics
- Total complaints
- 413
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (203)
- Most reported state/territory
- California (54)
Where the complaints came from
Reports recorded on 25 September 2021 show 413 complaints originating from 303 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.1% |
| Texas | 32 | 7.7% |
| North Carolina | 27 | 6.5% |
| New York | 22 | 5.3% |
| Florida | 19 | 4.6% |
| Pennsylvania | 19 | 4.6% |
| Georgia | 18 | 4.4% |
| Illinois | 15 | 3.6% |
| Ohio | 15 | 3.6% |
| Nevada | 14 | 3.4% |
| Other states and territories | 177 | 42.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 40 different cities.
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 290 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 290 | 70.2% |
| Internet | 71 | 17.2% |
| TV | 39 | 9.4% |
| Radio | 7 | 1.7% |
| Accessibility | 2 | 0.5% |
| Emergency | 2 | 0.5% |
| Broadband Story | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
290 complaints were recorded in this category, representing 70.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 203 | 70.0% |
| Billing | 27 | 9.3% |
| Equipment | 19 | 6.6% |
| Availability (including rural call completion) | 16 | 5.5% |
| Number Portability (keeping your number if you change providers) | 8 | 2.8% |
| Privacy | 7 | 2.4% |
| Interference (including signal jammers) | 6 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
71 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 42.3% |
| Billing | 21 | 29.6% |
| Speed | 13 | 18.3% |
| Interference | 5 | 7.0% |
| Equipment | 1 | 1.4% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 28.2% |
| Billing | 11 | 28.2% |
| Loud Commercials | 10 | 25.6% |
| Indecency | 5 | 12.8% |
| Equipment | 2 | 5.1% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.