FCC Consumer Complaints – 26 September 2021
Introduction
On 26 September 2021, 298 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 413 complaints the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 115 complaints.
Key statistics
- Total complaints
- 298
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- California (31)
Where the complaints came from
On 26 September 2021, the 298 complaints recorded by the Federal Communications Commission were reported from 237 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 10.4% |
| Florida | 22 | 7.4% |
| Texas | 22 | 7.4% |
| Virginia | 18 | 6.0% |
| New York | 15 | 5.0% |
| Colorado | 14 | 4.7% |
| Kentucky | 14 | 4.7% |
| Georgia | 10 | 3.4% |
| Illinois | 10 | 3.4% |
| Ohio | 10 | 3.4% |
| Other states and territories | 132 | 44.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 164 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 164 | 55.0% |
| Internet | 77 | 25.8% |
| TV | 44 | 14.8% |
| Radio | 7 | 2.3% |
| Accessibility | 3 | 1.0% |
| Emergency | 2 | 0.7% |
| Broadband Story | 1 | 0.3% |
Phone complaints
164 complaints were recorded in this category, representing 55.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 70.1% |
| Availability (including rural call completion) | 17 | 10.4% |
| Billing | 11 | 6.7% |
| Equipment | 10 | 6.1% |
| Number Portability (keeping your number if you change providers) | 4 | 2.4% |
| Interference (including signal jammers) | 3 | 1.8% |
| Privacy | 3 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
77 complaints were recorded in this category, representing 25.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 44.2% |
| Billing | 15 | 19.5% |
| Interference | 13 | 16.9% |
| Speed | 6 | 7.8% |
| Privacy | 5 | 6.5% |
| Equipment | 4 | 5.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 15 | 34.1% |
| Availability | 13 | 29.5% |
| Indecency | 7 | 15.9% |
| Billing | 5 | 11.4% |
| Equipment | 4 | 9.1% |
Loud Commercials and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.