FCC Consumer Complaints – 8 October 2021
Introduction
On 8 October 2021, the Federal Communications Commission recorded 820 consumer complaints relating to telecommunications services, this represented a decline from the 887 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 459 complaints.
Key statistics
- Total complaints
- 820
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (459)
- Most reported state/territory
- California (101)
Where the complaints came from
A total of 820 complaints were recorded on 8 October 2021, with reports originating from 547 cities in 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 12.3% |
| Texas | 65 | 7.9% |
| Florida | 59 | 7.2% |
| New York | 59 | 7.2% |
| Georgia | 49 | 6.0% |
| Ohio | 38 | 4.6% |
| Illinois | 29 | 3.5% |
| Pennsylvania | 29 | 3.5% |
| North Carolina | 27 | 3.3% |
| Michigan | 26 | 3.2% |
| Other states and territories | 336 | 41.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 620 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 620 | 75.6% |
| Internet | 107 | 13.0% |
| TV | 71 | 8.7% |
| Radio | 18 | 2.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
620 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 459 | 74.0% |
| Availability (including rural call completion) | 49 | 7.9% |
| Billing | 42 | 6.8% |
| Equipment | 25 | 4.0% |
| Number Portability (keeping your number if you change providers) | 18 | 2.9% |
| Interference (including signal jammers) | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Privacy | 5 | 0.8% |
| Junk Faxes | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
107 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 36.4% |
| Billing | 36 | 33.6% |
| Speed | 16 | 15.0% |
| Interference | 7 | 6.5% |
| Privacy | 5 | 4.7% |
| Equipment | 4 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
71 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 39.4% |
| Billing | 21 | 29.6% |
| Indecency | 9 | 12.7% |
| Loud Commercials | 8 | 11.3% |
| Equipment | 3 | 4.2% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.