FCC Consumer Complaints – 9 October 2021
Introduction
The Federal Communications Commission recorded 443 consumer complaints on 9 October 2021 relating to telecommunications services, this was lower than the 820 complaints recorded the day before. The complaints came from 44 states and territories, with California recording the largest share of reports at 100 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 240 complaints.
Key statistics
- Total complaints
- 443
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (240)
- Most reported state/territory
- California (100)
Where the complaints came from
Across 293 cities in 44 states and territories, a total of 443 complaints were recorded on 9 October 2021. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. At the city level, no single location accounted for a notable share of complaints.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 22.6% |
| Florida | 37 | 8.4% |
| Texas | 35 | 7.9% |
| New York | 20 | 4.5% |
| Arizona | 17 | 3.8% |
| Michigan | 15 | 3.4% |
| Virginia | 14 | 3.2% |
| New Jersey | 13 | 2.9% |
| Missouri | 12 | 2.7% |
| North Carolina | 12 | 2.7% |
| Other states and territories | 167 | 37.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 313 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 313 | 70.7% |
| Internet | 69 | 15.6% |
| TV | 48 | 10.8% |
| Radio | 10 | 2.3% |
| Accessibility | 1 | 0.2% |
| Broadband Story | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
313 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 240 | 76.7% |
| Billing | 30 | 9.6% |
| Availability (including rural call completion) | 13 | 4.2% |
| Equipment | 11 | 3.5% |
| Number Portability (keeping your number if you change providers) | 7 | 2.2% |
| Interference (including signal jammers) | 4 | 1.3% |
| Privacy | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
69 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 33.3% |
| Billing | 14 | 20.3% |
| Equipment | 9 | 13.0% |
| Interference | 9 | 13.0% |
| Privacy | 7 | 10.1% |
| Speed | 7 | 10.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Equipment among the most common.
TV complaints
48 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 31.3% |
| Billing | 14 | 29.2% |
| Loud Commercials | 11 | 22.9% |
| Indecency | 5 | 10.4% |
| Interference | 3 | 6.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.