FCC Consumer Complaints – 10 October 2021
Introduction
On Sunday, 10 October 2021, 330 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 443 complaints recorded the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 136 complaints.
Key statistics
- Total complaints
- 330
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (136)
- Most reported state/territory
- California (42)
Where the complaints came from
The 330 complaints recorded on 10 October 2021 were submitted from 231 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 12.7% |
| Georgia | 40 | 12.1% |
| New York | 23 | 7.0% |
| Florida | 17 | 5.2% |
| Texas | 14 | 4.2% |
| Ohio | 13 | 3.9% |
| Arizona | 10 | 3.0% |
| Indiana | 10 | 3.0% |
| Kentucky | 10 | 3.0% |
| Washington | 10 | 3.0% |
| Other states and territories | 141 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 200 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 200 | 60.6% |
| TV | 68 | 20.6% |
| Internet | 55 | 16.7% |
| Radio | 4 | 1.2% |
| Emergency | 2 | 0.6% |
| Broadband Story | 1 | 0.3% |
Phone complaints
200 complaints were recorded in this category, representing 60.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 136 | 68.0% |
| Billing | 22 | 11.0% |
| Availability (including rural call completion) | 20 | 10.0% |
| Number Portability (keeping your number if you change providers) | 6 | 3.0% |
| Equipment | 5 | 2.5% |
| Interference (including signal jammers) | 4 | 2.0% |
| Privacy | 4 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
| Junk Faxes | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
TV complaints
68 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 41.2% |
| Loud Commercials | 19 | 27.9% |
| Indecency | 13 | 19.1% |
| Billing | 7 | 10.3% |
| Interference | 1 | 1.5% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
55 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 30.9% |
| Billing | 15 | 27.3% |
| Speed | 9 | 16.4% |
| Equipment | 6 | 10.9% |
| Interference | 4 | 7.3% |
| Privacy | 4 | 7.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.