FCC Consumer Complaints – 11 October 2021
Introduction
A total of 671 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 11 October 2021, complaint volume increased from 330 complaints the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 373 complaints recorded.
Key statistics
- Total complaints
- 671
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (373)
- Most reported state/territory
- California (88)
Where the complaints came from
Across 461 cities in 48 states and territories, a total of 671 complaints were recorded on 11 October 2021. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 13.1% |
| Florida | 58 | 8.6% |
| Texas | 52 | 7.7% |
| New York | 40 | 6.0% |
| Ohio | 27 | 4.0% |
| Virginia | 26 | 3.9% |
| Georgia | 25 | 3.7% |
| Illinois | 25 | 3.7% |
| Tennessee | 23 | 3.4% |
| Pennsylvania | 21 | 3.1% |
| Other states and territories | 286 | 42.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 492 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 492 | 73.3% |
| Internet | 102 | 15.2% |
| TV | 65 | 9.7% |
| Radio | 7 | 1.0% |
| Emergency | 3 | 0.4% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
492 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 373 | 75.8% |
| Availability (including rural call completion) | 38 | 7.7% |
| Billing | 31 | 6.3% |
| Equipment | 17 | 3.5% |
| Number Portability (keeping your number if you change providers) | 12 | 2.4% |
| Privacy | 7 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Interference (including signal jammers) | 6 | 1.2% |
| Junk Faxes | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
102 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 37.3% |
| Billing | 34 | 33.3% |
| Speed | 14 | 13.7% |
| Privacy | 6 | 5.9% |
| Equipment | 5 | 4.9% |
| Interference | 5 | 4.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 35.4% |
| Availability | 20 | 30.8% |
| Loud Commercials | 11 | 16.9% |
| Indecency | 9 | 13.8% |
| Equipment | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.