FCC Consumer Complaints – 7 November 2021
Introduction
The Federal Communications Commission recorded 294 consumer complaints on 7 November 2021 relating to telecommunications services, this was lower than the 362 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 294
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (104)
- Most reported state/territory
- California (34)
Where the complaints came from
The 294 complaints recorded on 7 November 2021 originated from 232 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 11.6% |
| Georgia | 22 | 7.5% |
| Texas | 20 | 6.8% |
| Florida | 17 | 5.8% |
| New York | 17 | 5.8% |
| Ohio | 17 | 5.8% |
| Pennsylvania | 14 | 4.8% |
| Arizona | 12 | 4.1% |
| Kentucky | 12 | 4.1% |
| North Carolina | 12 | 4.1% |
| Other states and territories | 117 | 39.8% |
Location highlight
Complaints in California were reported across 25 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 169 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 169 | 57.5% |
| Internet | 58 | 19.7% |
| TV | 48 | 16.3% |
| Radio | 10 | 3.4% |
| Accessibility | 7 | 2.4% |
| Broadband Story | 2 | 0.7% |
Phone complaints
169 complaints were recorded in this category, representing 57.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 104 | 61.5% |
| Billing | 23 | 13.6% |
| Availability (including rural call completion) | 16 | 9.5% |
| Equipment | 10 | 5.9% |
| Privacy | 6 | 3.6% |
| Number Portability (keeping your number if you change providers) | 4 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Interference (including signal jammers) | 2 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
58 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 36.2% |
| Availability | 18 | 31.0% |
| Speed | 10 | 17.2% |
| Privacy | 6 | 10.3% |
| Interference | 2 | 3.4% |
| Equipment | 1 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 45.8% |
| Loud Commercials | 10 | 20.8% |
| Billing | 9 | 18.8% |
| Indecency | 3 | 6.3% |
| Equipment | 2 | 4.2% |
| Interference | 1 | 2.1% |
| Privacy | 1 | 2.1% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.