FCC Consumer Complaints – 8 November 2021
Introduction
The Federal Communications Commission recorded 791 consumer complaints on Monday, 8 November 2021 relating to telecommunications services, this represented an increase from the 294 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 407 complaints.
Key statistics
- Total complaints
- 791
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (407)
- Most reported state/territory
- California (69)
Where the complaints came from
The 791 complaints recorded on 8 November 2021 were submitted from 560 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 8.7% |
| Texas | 66 | 8.3% |
| New York | 51 | 6.4% |
| Florida | 38 | 4.8% |
| Virginia | 38 | 4.8% |
| Illinois | 33 | 4.2% |
| Georgia | 29 | 3.7% |
| Michigan | 29 | 3.7% |
| North Carolina | 28 | 3.5% |
| Pennsylvania | 26 | 3.3% |
| Other states and territories | 380 | 48.0% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone accounted for the largest share, with 568 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 568 | 71.8% |
| Internet | 130 | 16.4% |
| TV | 68 | 8.6% |
| Radio | 13 | 1.6% |
| Accessibility | 6 | 0.8% |
| Broadband Story | 3 | 0.4% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
568 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 407 | 71.7% |
| Billing | 60 | 10.6% |
| Availability (including rural call completion) | 46 | 8.1% |
| Equipment | 28 | 4.9% |
| Number Portability (keeping your number if you change providers) | 12 | 2.1% |
| Junk Faxes | 7 | 1.2% |
| Privacy | 7 | 1.2% |
| Interference (including signal jammers) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
130 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 36.2% |
| Availability | 45 | 34.6% |
| Speed | 12 | 9.2% |
| Equipment | 10 | 7.7% |
| Interference | 10 | 7.7% |
| Privacy | 6 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
68 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 32.4% |
| Availability | 21 | 30.9% |
| Loud Commercials | 13 | 19.1% |
| Indecency | 5 | 7.4% |
| Equipment | 4 | 5.9% |
| Interference | 3 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.