FCC Consumer Complaints – 9 November 2021
Introduction
The Federal Communications Commission recorded 938 consumer complaints on 9 November 2021 relating to telecommunications services, this was higher than the 791 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 492 complaints recorded.
Key statistics
- Total complaints
- 938
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (492)
- Most reported state/territory
- California (127)
Where the complaints came from
The 938 complaints recorded on 9 November 2021 were submitted from 614 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 13.5% |
| Texas | 78 | 8.3% |
| New York | 68 | 7.2% |
| Florida | 58 | 6.2% |
| Ohio | 41 | 4.4% |
| Massachusetts | 39 | 4.2% |
| Pennsylvania | 38 | 4.1% |
| Virginia | 33 | 3.5% |
| North Carolina | 32 | 3.4% |
| Arizona | 27 | 2.9% |
| Other states and territories | 388 | 41.4% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone accounted for the largest share, with 705 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 705 | 75.2% |
| Internet | 145 | 15.5% |
| TV | 63 | 6.7% |
| Radio | 10 | 1.1% |
| Broadband Story | 9 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
705 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 492 | 69.8% |
| Billing | 64 | 9.1% |
| Availability (including rural call completion) | 53 | 7.5% |
| Equipment | 37 | 5.2% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Privacy | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.4% |
| Junk Faxes | 9 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
145 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 37.2% |
| Billing | 49 | 33.8% |
| Speed | 15 | 10.3% |
| Interference | 11 | 7.6% |
| Equipment | 8 | 5.5% |
| Privacy | 8 | 5.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
63 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 34.9% |
| Availability | 19 | 30.2% |
| Indecency | 14 | 22.2% |
| Equipment | 4 | 6.3% |
| Loud Commercials | 3 | 4.8% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.