FCC Consumer Complaints – 10 November 2021
Introduction
On 10 November 2021, the Federal Communications Commission recorded 891 consumer complaints relating to telecommunications services, complaint volume fell from 938 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 481 complaints.
Key statistics
- Total complaints
- 891
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (481)
- Most reported state/territory
- California (123)
Where the complaints came from
Reports recorded on 10 November 2021 show 891 complaints originating from 583 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 13.8% |
| Florida | 67 | 7.5% |
| New York | 67 | 7.5% |
| Texas | 67 | 7.5% |
| Georgia | 35 | 3.9% |
| Michigan | 34 | 3.8% |
| Virginia | 31 | 3.5% |
| North Carolina | 29 | 3.3% |
| Ohio | 29 | 3.3% |
| Illinois | 27 | 3.0% |
| Other states and territories | 379 | 42.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 74 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 668 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 668 | 75.0% |
| Internet | 129 | 14.5% |
| TV | 73 | 8.2% |
| Radio | 17 | 1.9% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
668 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 481 | 72.0% |
| Availability (including rural call completion) | 56 | 8.4% |
| Billing | 53 | 7.9% |
| Equipment | 31 | 4.6% |
| Number Portability (keeping your number if you change providers) | 19 | 2.8% |
| Junk Faxes | 14 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 4 | 0.6% |
| Privacy | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
129 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 32.6% |
| Billing | 42 | 32.6% |
| Speed | 14 | 10.9% |
| Equipment | 11 | 8.5% |
| Interference | 11 | 8.5% |
| Privacy | 9 | 7.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
73 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 34.2% |
| Billing | 18 | 24.7% |
| Indecency | 12 | 16.4% |
| Loud Commercials | 7 | 9.6% |
| Equipment | 4 | 5.5% |
| Interference | 4 | 5.5% |
| Privacy | 3 | 4.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.