FCC Consumer Complaints – 13 November 2021
Introduction
A total of 350 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 13 November 2021, this represented a decline from the 794 complaints recorded the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 160 complaints.
Key statistics
- Total complaints
- 350
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (160)
- Most reported state/territory
- California (53)
Where the complaints came from
The 350 complaints recorded on 13 November 2021 were submitted from 276 cities across 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 15.1% |
| Florida | 31 | 8.9% |
| Texas | 23 | 6.6% |
| Ohio | 18 | 5.1% |
| New York | 16 | 4.6% |
| Georgia | 15 | 4.3% |
| Washington | 14 | 4.0% |
| North Carolina | 12 | 3.4% |
| Illinois | 11 | 3.1% |
| Virginia | 11 | 3.1% |
| Other states and territories | 146 | 41.7% |
Location highlight
Complaints in California were reported across 33 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 216 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 216 | 61.7% |
| Internet | 69 | 19.7% |
| TV | 47 | 13.4% |
| Radio | 14 | 4.0% |
| Emergency | 2 | 0.6% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
216 complaints were recorded in this category, representing 61.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 160 | 74.1% |
| Billing | 19 | 8.8% |
| Availability (including rural call completion) | 17 | 7.9% |
| Equipment | 5 | 2.3% |
| Number Portability (keeping your number if you change providers) | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.4% |
| Interference (including signal jammers) | 3 | 1.4% |
| Privacy | 3 | 1.4% |
| Junk Faxes | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
69 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 46.4% |
| Billing | 18 | 26.1% |
| Speed | 12 | 17.4% |
| Privacy | 4 | 5.8% |
| Interference | 2 | 2.9% |
| Equipment | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 29.8% |
| Loud Commercials | 12 | 25.5% |
| Billing | 10 | 21.3% |
| Indecency | 9 | 19.1% |
| Interference | 1 | 2.1% |
| Privacy | 1 | 2.1% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.