FCC Consumer Complaints – 14 November 2021
Introduction
On 14 November 2021, 308 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 350 complaints recorded the day before. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 146 complaints.
Key statistics
- Total complaints
- 308
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (146)
- Most reported state/territory
- California (46)
Where the complaints came from
The 308 complaints recorded on 14 November 2021 were submitted from 224 cities across 41 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 14.9% |
| Texas | 34 | 11.0% |
| Florida | 30 | 9.7% |
| New York | 20 | 6.5% |
| Ohio | 14 | 4.5% |
| Utah | 14 | 4.5% |
| Illinois | 10 | 3.2% |
| New Jersey | 10 | 3.2% |
| Washington | 9 | 2.9% |
| Indiana | 8 | 2.6% |
| Other states and territories | 113 | 36.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 33 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 217 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 217 | 70.5% |
| Internet | 46 | 14.9% |
| TV | 27 | 8.8% |
| Radio | 13 | 4.2% |
| Accessibility | 2 | 0.6% |
| Broadband Story | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
217 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 146 | 67.3% |
| Billing | 27 | 12.4% |
| Availability (including rural call completion) | 14 | 6.5% |
| Equipment | 9 | 4.1% |
| Privacy | 6 | 2.8% |
| Interference (including signal jammers) | 5 | 2.3% |
| Number Portability (keeping your number if you change providers) | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
46 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 39.1% |
| Availability | 14 | 30.4% |
| Privacy | 5 | 10.9% |
| Speed | 5 | 10.9% |
| Interference | 4 | 8.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.