FCC Consumer Complaints – 15 November 2021
Introduction
The Federal Communications Commission recorded 830 consumer complaints on 15 November 2021 relating to telecommunications services, complaint volume increased from 308 complaints the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 420 complaints.
Key statistics
- Total complaints
- 830
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (420)
- Most reported state/territory
- California (87)
Where the complaints came from
The 830 complaints recorded on 15 November 2021 originated from 553 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 10.5% |
| Texas | 54 | 6.5% |
| New York | 52 | 6.3% |
| Florida | 50 | 6.0% |
| North Carolina | 38 | 4.6% |
| Ohio | 38 | 4.6% |
| Massachusetts | 34 | 4.1% |
| New Jersey | 30 | 3.6% |
| Arizona | 29 | 3.5% |
| Georgia | 27 | 3.3% |
| Other states and territories | 391 | 47.1% |
Location highlight
Complaints in California were reported across 64 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 586 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 586 | 70.6% |
| Internet | 147 | 17.7% |
| TV | 75 | 9.0% |
| Radio | 16 | 1.9% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
586 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 420 | 71.7% |
| Billing | 60 | 10.2% |
| Availability (including rural call completion) | 42 | 7.2% |
| Equipment | 27 | 4.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.9% |
| Interference (including signal jammers) | 6 | 1.0% |
| Junk Faxes | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Privacy | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 42.9% |
| Billing | 41 | 27.9% |
| Speed | 17 | 11.6% |
| Interference | 14 | 9.5% |
| Equipment | 7 | 4.8% |
| Privacy | 5 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
75 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 44.0% |
| Billing | 23 | 30.7% |
| Loud Commercials | 8 | 10.7% |
| Indecency | 6 | 8.0% |
| Interference | 4 | 5.3% |
| Equipment | 1 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.