FCC Consumer Complaints – 21 November 2021
Introduction
On 21 November 2021, 270 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 385 complaints the previous day. The complaints came from 38 states and territories, with New York reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 90 complaints recorded.
Key statistics
- Total complaints
- 270
- States & territories reporting
- 38
- Most common issue
- Unwanted Calls (90)
- Most reported state/territory
- New York (32)
Where the complaints came from
Reports recorded on 21 November 2021 show 270 complaints originating from 199 cities across 38 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 32 | 11.9% |
| California | 28 | 10.4% |
| Texas | 21 | 7.8% |
| Florida | 13 | 4.8% |
| Kentucky | 11 | 4.1% |
| Michigan | 11 | 4.1% |
| Virginia | 11 | 4.1% |
| Georgia | 10 | 3.7% |
| Illinois | 10 | 3.7% |
| Pennsylvania | 10 | 3.7% |
| Other states and territories | 113 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 148 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 148 | 54.8% |
| Internet | 55 | 20.4% |
| TV | 53 | 19.6% |
| Radio | 8 | 3.0% |
| Accessibility | 4 | 1.5% |
| Emergency | 2 | 0.7% |
Phone complaints
148 complaints were recorded in this category, representing 54.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 90 | 60.8% |
| Billing | 18 | 12.2% |
| Availability (including rural call completion) | 14 | 9.5% |
| Equipment | 13 | 8.8% |
| Interference (including signal jammers) | 6 | 4.1% |
| Number Portability (keeping your number if you change providers) | 3 | 2.0% |
| Privacy | 3 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
55 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 30.9% |
| Speed | 14 | 25.5% |
| Billing | 13 | 23.6% |
| Interference | 6 | 10.9% |
| Privacy | 3 | 5.5% |
| Equipment | 2 | 3.6% |
Complaints in this category covered a range of issues, including Availability, Speed and Billing.
TV complaints
53 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 34.0% |
| Loud Commercials | 14 | 26.4% |
| Billing | 10 | 18.9% |
| Indecency | 10 | 18.9% |
| Equipment | 1 | 1.9% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.