FCC Consumer Complaints – 22 November 2021
Introduction
The Federal Communications Commission recorded 736 consumer complaints on 22 November 2021 relating to telecommunications services, this was higher than the 270 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 386 complaints.
Key statistics
- Total complaints
- 736
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (386)
- Most reported state/territory
- California (108)
Where the complaints came from
A total of 736 complaints were recorded on 22 November 2021, with reports originating from 500 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 14.7% |
| Texas | 69 | 9.4% |
| Florida | 52 | 7.1% |
| New York | 41 | 5.6% |
| North Carolina | 28 | 3.8% |
| Virginia | 27 | 3.7% |
| Georgia | 24 | 3.3% |
| Illinois | 23 | 3.1% |
| Michigan | 21 | 2.9% |
| Pennsylvania | 21 | 2.9% |
| Other states and territories | 317 | 43.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 534 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 534 | 72.6% |
| Internet | 110 | 14.9% |
| TV | 68 | 9.2% |
| Radio | 14 | 1.9% |
| Accessibility | 4 | 0.5% |
| Emergency | 4 | 0.5% |
| Broadband Story | 2 | 0.3% |
Phone complaints
534 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 386 | 72.3% |
| Billing | 46 | 8.6% |
| Availability (including rural call completion) | 37 | 6.9% |
| Equipment | 23 | 4.3% |
| Junk Faxes | 11 | 2.1% |
| Number Portability (keeping your number if you change providers) | 11 | 2.1% |
| Privacy | 10 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Interference (including signal jammers) | 4 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
110 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 31.8% |
| Billing | 35 | 31.8% |
| Speed | 14 | 12.7% |
| Privacy | 12 | 10.9% |
| Equipment | 10 | 9.1% |
| Interference | 4 | 3.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 38.2% |
| Billing | 22 | 32.4% |
| Indecency | 8 | 11.8% |
| Loud Commercials | 6 | 8.8% |
| Equipment | 5 | 7.4% |
| Privacy | 1 | 1.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
386 complaints relating to unwanted calls were recorded on this date, accounting for 52.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (504) 940-8592 | 5 | 1.3% |
| (510) 264-7564 | 3 | 0.8% |
| (405) 689-3734 | 2 | 0.5% |
| (605) 884-4130 | 2 | 0.5% |
| (725) 226-3378 | 2 | 0.5% |
| (866) 201-3259 | 2 | 0.5% |
| (949) 313-4441 | 2 | 0.5% |
| (208) 466-2144 | 1 | 0.3% |
| (208) 527-1895 | 1 | 0.3% |
| (209) 364-0896 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (504) 940-8592 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.