FCC Consumer Complaints – 23 November 2021
Introduction
On Tuesday, 23 November 2021, the Federal Communications Commission recorded 842 consumer complaints relating to telecommunications services, this was higher than the 736 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 427 complaints recorded.
Key statistics
- Total complaints
- 842
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (427)
- Most reported state/territory
- California (116)
Where the complaints came from
The 842 complaints recorded on 23 November 2021 originated from 576 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 13.8% |
| Texas | 70 | 8.3% |
| New York | 58 | 6.9% |
| Florida | 50 | 5.9% |
| North Carolina | 45 | 5.3% |
| Pennsylvania | 44 | 5.2% |
| New Jersey | 31 | 3.7% |
| Ohio | 31 | 3.7% |
| Illinois | 30 | 3.6% |
| Michigan | 28 | 3.3% |
| Other states and territories | 338 | 40.1% |
Location highlight
Complaints in California were reported across 73 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 609 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 72.3% |
| Internet | 136 | 16.2% |
| TV | 70 | 8.3% |
| Radio | 14 | 1.7% |
| Accessibility | 7 | 0.8% |
| Emergency | 4 | 0.5% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
609 complaints were recorded in this category, representing 72.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 427 | 70.1% |
| Billing | 70 | 11.5% |
| Availability (including rural call completion) | 41 | 6.7% |
| Equipment | 31 | 5.1% |
| Number Portability (keeping your number if you change providers) | 19 | 3.1% |
| Privacy | 10 | 1.6% |
| Junk Faxes | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Interference (including signal jammers) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
136 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 41.9% |
| Availability | 48 | 35.3% |
| Equipment | 10 | 7.4% |
| Speed | 9 | 6.6% |
| Interference | 6 | 4.4% |
| Privacy | 6 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
70 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 41.4% |
| Availability | 19 | 27.1% |
| Loud Commercials | 10 | 14.3% |
| Indecency | 5 | 7.1% |
| Equipment | 4 | 5.7% |
| Privacy | 2 | 2.9% |
| Interference | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.