FCC Consumer Complaints – 24 November 2021
Introduction
The Federal Communications Commission recorded 669 consumer complaints on 24 November 2021 relating to telecommunications services, complaint volume fell from 842 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 390 complaints.
Key statistics
- Total complaints
- 669
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (390)
- Most reported state/territory
- California (61)
Where the complaints came from
The 669 complaints recorded on 24 November 2021 were submitted from 480 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 9.1% |
| Texas | 60 | 9.0% |
| Florida | 45 | 6.7% |
| New York | 41 | 6.1% |
| North Carolina | 34 | 5.1% |
| Pennsylvania | 27 | 4.0% |
| Georgia | 25 | 3.7% |
| Ohio | 23 | 3.4% |
| Illinois | 22 | 3.3% |
| Virginia | 22 | 3.3% |
| Other states and territories | 307 | 45.9% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 494 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 494 | 73.8% |
| Internet | 114 | 17.0% |
| TV | 39 | 5.8% |
| Radio | 12 | 1.8% |
| Accessibility | 5 | 0.7% |
| Broadband Story | 3 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
494 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 390 | 78.9% |
| Availability (including rural call completion) | 32 | 6.5% |
| Billing | 26 | 5.3% |
| Equipment | 19 | 3.8% |
| Privacy | 8 | 1.6% |
| Number Portability (keeping your number if you change providers) | 7 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Junk Faxes | 4 | 0.8% |
| Interference (including signal jammers) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 37.7% |
| Billing | 35 | 30.7% |
| Speed | 12 | 10.5% |
| Interference | 10 | 8.8% |
| Equipment | 9 | 7.9% |
| Privacy | 5 | 4.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 38.5% |
| Availability | 8 | 20.5% |
| Loud Commercials | 7 | 17.9% |
| Equipment | 5 | 12.8% |
| Privacy | 2 | 5.1% |
| Indecency | 1 | 2.6% |
| Interference | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.