FCC Consumer Complaints – 25 November 2021
Introduction
A total of 260 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 November 2021, complaint volume fell from 669 complaints the day before. Complaints were reported across 38 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 124 complaints.
Key statistics
- Total complaints
- 260
- States & territories reporting
- 38
- Most common issue
- Unwanted Calls (124)
- Most reported state/territory
- California (35)
Where the complaints came from
Reports recorded on 25 November 2021 show 260 complaints originating from 207 cities across 38 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 13.5% |
| Texas | 24 | 9.2% |
| Florida | 16 | 6.2% |
| New York | 15 | 5.8% |
| Utah | 15 | 5.8% |
| Massachusetts | 13 | 5.0% |
| New Jersey | 13 | 5.0% |
| Illinois | 12 | 4.6% |
| Washington | 12 | 4.6% |
| Colorado | 7 | 2.7% |
| Other states and territories | 98 | 37.7% |
Location highlight
Complaints in California were reported across 23 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 167 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 167 | 64.2% |
| TV | 43 | 16.5% |
| Internet | 41 | 15.8% |
| Radio | 8 | 3.1% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
167 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 124 | 74.3% |
| Billing | 12 | 7.2% |
| Availability (including rural call completion) | 11 | 6.6% |
| Equipment | 7 | 4.2% |
| Number Portability (keeping your number if you change providers) | 5 | 3.0% |
| Junk Faxes | 3 | 1.8% |
| Interference (including signal jammers) | 2 | 1.2% |
| Privacy | 2 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
43 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 14 | 32.6% |
| Indecency | 13 | 30.2% |
| Availability | 7 | 16.3% |
| Billing | 5 | 11.6% |
| Equipment | 2 | 4.7% |
| Interference | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Loud Commercials and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
41 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 34.1% |
| Billing | 11 | 26.8% |
| Speed | 8 | 19.5% |
| Privacy | 5 | 12.2% |
| Equipment | 2 | 4.9% |
| Interference | 1 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.