FCC Consumer Complaints – 26 November 2021
Introduction
A total of 488 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 November 2021, complaint volume increased from 260 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 257 complaints.
Key statistics
- Total complaints
- 488
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (257)
- Most reported state/territory
- California (55)
Where the complaints came from
A total of 488 complaints were recorded on 26 November 2021, with reports originating from 339 cities in 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 11.3% |
| New York | 51 | 10.5% |
| Texas | 37 | 7.6% |
| Florida | 30 | 6.1% |
| North Carolina | 19 | 3.9% |
| Washington | 19 | 3.9% |
| Georgia | 18 | 3.7% |
| Pennsylvania | 17 | 3.5% |
| Arizona | 16 | 3.3% |
| New Jersey | 16 | 3.3% |
| Other states and territories | 210 | 43.0% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 360 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 360 | 73.8% |
| Internet | 71 | 14.5% |
| TV | 45 | 9.2% |
| Radio | 6 | 1.2% |
| Accessibility | 3 | 0.6% |
| Broadband Story | 1 | 0.2% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
360 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 257 | 71.4% |
| Billing | 40 | 11.1% |
| Availability (including rural call completion) | 27 | 7.5% |
| Equipment | 14 | 3.9% |
| Number Portability (keeping your number if you change providers) | 9 | 2.5% |
| Interference (including signal jammers) | 6 | 1.7% |
| Privacy | 4 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
71 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 43.7% |
| Availability | 24 | 33.8% |
| Interference | 7 | 9.9% |
| Privacy | 5 | 7.0% |
| Speed | 3 | 4.2% |
| Equipment | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 40.0% |
| Loud Commercials | 10 | 22.2% |
| Indecency | 7 | 15.6% |
| Billing | 6 | 13.3% |
| Equipment | 3 | 6.7% |
| Interference | 1 | 2.2% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.