FCC Consumer Complaints – 27 November 2021
Introduction
On Saturday, 27 November 2021, 337 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 488 complaints recorded the previous day. Reports were received from 49 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 147 complaints.
Key statistics
- Total complaints
- 337
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (147)
- Most reported state/territory
- Texas (47)
Where the complaints came from
The 337 complaints recorded on 27 November 2021 were submitted from 267 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 47 | 13.9% |
| California | 35 | 10.4% |
| North Carolina | 28 | 8.3% |
| Florida | 23 | 6.8% |
| New York | 20 | 5.9% |
| Ohio | 17 | 5.0% |
| Michigan | 11 | 3.3% |
| Arizona | 10 | 3.0% |
| Illinois | 10 | 3.0% |
| Virginia | 9 | 2.7% |
| Other states and territories | 127 | 37.7% |
Location highlight
Texas had the widest distribution of complaints, with reports originating from 35 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 209 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 209 | 62.0% |
| Internet | 63 | 18.7% |
| TV | 51 | 15.1% |
| Radio | 8 | 2.4% |
| Accessibility | 3 | 0.9% |
| Broadband Story | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
209 complaints were recorded in this category, representing 62.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 147 | 70.3% |
| Availability (including rural call completion) | 20 | 9.6% |
| Billing | 13 | 6.2% |
| Equipment | 11 | 5.3% |
| Number Portability (keeping your number if you change providers) | 9 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 3.3% |
| Interference (including signal jammers) | 1 | 0.5% |
| Privacy | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
63 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 34.9% |
| Billing | 21 | 33.3% |
| Speed | 7 | 11.1% |
| Privacy | 6 | 9.5% |
| Interference | 4 | 6.3% |
| Equipment | 3 | 4.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 19 | 37.3% |
| Availability | 14 | 27.5% |
| Billing | 10 | 19.6% |
| Indecency | 5 | 9.8% |
| Interference | 3 | 5.9% |
Loud Commercials and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.