FCC Consumer Complaints – 28 November 2021
Introduction
The Federal Communications Commission recorded 295 consumer complaints on 28 November 2021 relating to telecommunications services, complaint volume fell from 337 complaints the previous day. The complaints came from 45 states and territories, with Florida reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 107 complaints recorded.
Key statistics
- Total complaints
- 295
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (107)
- Most reported state/territory
- Florida (38)
Where the complaints came from
The 295 complaints recorded on 28 November 2021 originated from 221 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 38 | 12.9% |
| California | 22 | 7.5% |
| Pennsylvania | 22 | 7.5% |
| Texas | 21 | 7.1% |
| Illinois | 17 | 5.8% |
| Ohio | 16 | 5.4% |
| New York | 12 | 4.1% |
| Washington | 10 | 3.4% |
| Virginia | 9 | 3.1% |
| Colorado | 8 | 2.7% |
| Other states and territories | 120 | 40.7% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 176 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 176 | 59.7% |
| Internet | 66 | 22.4% |
| TV | 43 | 14.6% |
| Radio | 5 | 1.7% |
| Emergency | 2 | 0.7% |
| Accessibility | 1 | 0.3% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
176 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 107 | 60.8% |
| Availability (including rural call completion) | 20 | 11.4% |
| Billing | 19 | 10.8% |
| Equipment | 11 | 6.3% |
| Privacy | 8 | 4.5% |
| Interference (including signal jammers) | 6 | 3.4% |
| Number Portability (keeping your number if you change providers) | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Junk Faxes | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
66 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 36.4% |
| Billing | 22 | 33.3% |
| Interference | 7 | 10.6% |
| Equipment | 6 | 9.1% |
| Speed | 4 | 6.1% |
| Privacy | 3 | 4.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 17 | 39.5% |
| Availability | 14 | 32.6% |
| Billing | 6 | 14.0% |
| Indecency | 3 | 7.0% |
| Equipment | 1 | 2.3% |
Loud Commercials and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.