FCC Consumer Complaints – 29 November 2021
Introduction
A total of 748 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 29 November 2021, complaint volume increased from 295 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 363 complaints.
Key statistics
- Total complaints
- 748
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (363)
- Most reported state/territory
- California (86)
Where the complaints came from
The 748 complaints recorded on 29 November 2021 were submitted from 540 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 11.5% |
| Florida | 58 | 7.8% |
| New York | 51 | 6.8% |
| Texas | 45 | 6.0% |
| Virginia | 31 | 4.1% |
| North Carolina | 30 | 4.0% |
| Pennsylvania | 28 | 3.7% |
| Ohio | 25 | 3.3% |
| Washington | 23 | 3.1% |
| New Jersey | 22 | 2.9% |
| Other states and territories | 345 | 46.1% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 535 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 535 | 71.5% |
| Internet | 118 | 15.8% |
| TV | 70 | 9.4% |
| Radio | 17 | 2.3% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
535 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 363 | 67.9% |
| Billing | 58 | 10.8% |
| Availability (including rural call completion) | 39 | 7.3% |
| Equipment | 32 | 6.0% |
| Number Portability (keeping your number if you change providers) | 16 | 3.0% |
| Privacy | 10 | 1.9% |
| Junk Faxes | 7 | 1.3% |
| Interference (including signal jammers) | 6 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
118 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 41.5% |
| Billing | 36 | 30.5% |
| Interference | 10 | 8.5% |
| Equipment | 8 | 6.8% |
| Privacy | 8 | 6.8% |
| Speed | 7 | 5.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
70 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 38.6% |
| Availability | 16 | 22.9% |
| Loud Commercials | 12 | 17.1% |
| Equipment | 7 | 10.0% |
| Indecency | 4 | 5.7% |
| Interference | 3 | 4.3% |
| Privacy | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.