FCC Consumer Complaints – 30 November 2021
Introduction
On 30 November 2021, 863 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 748 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 477 complaints.
Key statistics
- Total complaints
- 863
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (477)
- Most reported state/territory
- California (91)
Where the complaints came from
A total of 863 complaints were recorded on 30 November 2021, with reports originating from 560 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Massachusetts, where Orleans accounted for 34 of the 49 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 10.5% |
| Texas | 72 | 8.3% |
| Florida | 56 | 6.5% |
| New York | 51 | 5.9% |
| Massachusetts | 49 | 5.7% |
| North Carolina | 37 | 4.3% |
| Washington | 31 | 3.6% |
| New Jersey | 29 | 3.4% |
| Ohio | 27 | 3.1% |
| Illinois | 26 | 3.0% |
| Other states and territories | 390 | 45.2% |
Location highlight
Orleans accounted for the majority of complaints recorded in Massachusetts.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 658 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 658 | 76.2% |
| Internet | 128 | 14.8% |
| TV | 55 | 6.4% |
| Radio | 11 | 1.3% |
| Accessibility | 6 | 0.7% |
| Broadband Story | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
658 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 477 | 72.5% |
| Billing | 63 | 9.6% |
| Availability (including rural call completion) | 41 | 6.2% |
| Equipment | 30 | 4.6% |
| Junk Faxes | 14 | 2.1% |
| Number Portability (keeping your number if you change providers) | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Interference (including signal jammers) | 7 | 1.1% |
| Privacy | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
128 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 43.0% |
| Billing | 43 | 33.6% |
| Speed | 14 | 10.9% |
| Interference | 6 | 4.7% |
| Equipment | 5 | 3.9% |
| Privacy | 5 | 3.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 34.5% |
| Billing | 18 | 32.7% |
| Indecency | 8 | 14.5% |
| Loud Commercials | 6 | 10.9% |
| Privacy | 2 | 3.6% |
| Equipment | 1 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
477 complaints relating to unwanted calls were recorded on this date, accounting for 55.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 5 | 1.0% |
| (918) 542-9333 | 3 | 0.6% |
| (415) 686-3758 | 2 | 0.4% |
| (720) 298-6489 | 2 | 0.4% |
| (786) 245-3967 | 2 | 0.4% |
| (888) 523-2768 | 2 | 0.4% |
| (201) 258-7039 | 1 | 0.2% |
| (201) 465-4032 | 1 | 0.2% |
| (203) 309-0659 | 1 | 0.2% |
| (203) 454-1131 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.