FCC Consumer Complaints – 1 December 2021
Introduction
The Federal Communications Commission recorded 809 consumer complaints on Wednesday, 1 December 2021 relating to telecommunications services, this represented a decline from the 863 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 427 complaints.
Key statistics
- Total complaints
- 809
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (427)
- Most reported state/territory
- California (88)
Where the complaints came from
A total of 809 complaints were recorded on 1 December 2021, with reports originating from 546 cities in 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 10.9% |
| Texas | 77 | 9.5% |
| Florida | 67 | 8.3% |
| New York | 56 | 6.9% |
| Ohio | 30 | 3.7% |
| Pennsylvania | 28 | 3.5% |
| Illinois | 27 | 3.3% |
| Washington | 27 | 3.3% |
| New Jersey | 26 | 3.2% |
| Arizona | 24 | 3.0% |
| Other states and territories | 359 | 44.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 601 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 74.3% |
| Internet | 122 | 15.1% |
| TV | 59 | 7.3% |
| Radio | 16 | 2.0% |
| Accessibility | 7 | 0.9% |
| Broadband Story | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
601 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 427 | 71.0% |
| Billing | 60 | 10.0% |
| Availability (including rural call completion) | 45 | 7.5% |
| Equipment | 23 | 3.8% |
| Number Portability (keeping your number if you change providers) | 13 | 2.2% |
| Junk Faxes | 12 | 2.0% |
| Privacy | 8 | 1.3% |
| Interference (including signal jammers) | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
122 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 34.4% |
| Billing | 42 | 34.4% |
| Speed | 15 | 12.3% |
| Equipment | 10 | 8.2% |
| Privacy | 7 | 5.7% |
| Interference | 6 | 4.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
59 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 33.9% |
| Availability | 17 | 28.8% |
| Indecency | 7 | 11.9% |
| Loud Commercials | 6 | 10.2% |
| Equipment | 4 | 6.8% |
| Interference | 4 | 6.8% |
| Privacy | 1 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.