FCC Consumer Complaints – 2 December 2021
Introduction
The Federal Communications Commission recorded 846 consumer complaints on 2 December 2021 relating to telecommunications services, this was higher than the 809 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 429 complaints.
Key statistics
- Total complaints
- 846
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (429)
- Most reported state/territory
- California (105)
Where the complaints came from
The 846 complaints recorded on 2 December 2021 were submitted from 557 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 12.4% |
| Texas | 70 | 8.3% |
| New York | 60 | 7.1% |
| Florida | 54 | 6.4% |
| Georgia | 54 | 6.4% |
| New Jersey | 40 | 4.7% |
| North Carolina | 35 | 4.1% |
| Wisconsin | 31 | 3.7% |
| Pennsylvania | 29 | 3.4% |
| Illinois | 25 | 3.0% |
| Other states and territories | 343 | 40.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 66 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 619 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 619 | 73.2% |
| Internet | 142 | 16.8% |
| TV | 73 | 8.6% |
| Radio | 7 | 0.8% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
619 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 429 | 69.3% |
| Billing | 61 | 9.9% |
| Availability (including rural call completion) | 48 | 7.8% |
| Equipment | 28 | 4.5% |
| Number Portability (keeping your number if you change providers) | 22 | 3.6% |
| Privacy | 9 | 1.5% |
| Interference (including signal jammers) | 7 | 1.1% |
| Junk Faxes | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
142 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 35.9% |
| Billing | 43 | 30.3% |
| Speed | 18 | 12.7% |
| Interference | 15 | 10.6% |
| Privacy | 9 | 6.3% |
| Equipment | 6 | 4.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
73 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 31.5% |
| Availability | 17 | 23.3% |
| Loud Commercials | 12 | 16.4% |
| Equipment | 10 | 13.7% |
| Indecency | 10 | 13.7% |
| Interference | 1 | 1.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.