FCC Consumer Complaints – 9 December 2021
Introduction
A total of 881 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 December 2021, complaint volume increased from 811 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 468 complaints.
Key statistics
- Total complaints
- 881
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- California (120)
Where the complaints came from
On 9 December 2021, the 881 complaints recorded by the Federal Communications Commission were reported from 575 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 13.6% |
| Florida | 71 | 8.1% |
| New York | 69 | 7.8% |
| Texas | 51 | 5.8% |
| Ohio | 35 | 4.0% |
| Virginia | 33 | 3.7% |
| Georgia | 32 | 3.6% |
| Pennsylvania | 32 | 3.6% |
| Illinois | 31 | 3.5% |
| New Jersey | 30 | 3.4% |
| Other states and territories | 374 | 42.5% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone accounted for the largest share, with 664 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 75.4% |
| Internet | 138 | 15.7% |
| TV | 54 | 6.1% |
| Radio | 12 | 1.4% |
| Accessibility | 6 | 0.7% |
| Emergency | 4 | 0.5% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
664 complaints were recorded in this category, representing 75.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 70.5% |
| Availability (including rural call completion) | 59 | 8.9% |
| Billing | 56 | 8.4% |
| Equipment | 28 | 4.2% |
| Number Portability (keeping your number if you change providers) | 20 | 3.0% |
| Privacy | 14 | 2.1% |
| Junk Faxes | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
138 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 36.2% |
| Billing | 49 | 35.5% |
| Speed | 16 | 11.6% |
| Equipment | 9 | 6.5% |
| Privacy | 8 | 5.8% |
| Interference | 6 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 38.9% |
| Billing | 16 | 29.6% |
| Loud Commercials | 8 | 14.8% |
| Equipment | 6 | 11.1% |
| Privacy | 2 | 3.7% |
| Indecency | 1 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.