FCC Consumer Complaints – 10 December 2021
Introduction
On 10 December 2021, 714 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 881 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 396 complaints.
Key statistics
- Total complaints
- 714
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (396)
- Most reported state/territory
- California (82)
Where the complaints came from
On 10 December 2021, the 714 complaints recorded by the Federal Communications Commission were reported from 482 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 11.5% |
| Texas | 58 | 8.1% |
| Florida | 45 | 6.3% |
| North Carolina | 44 | 6.2% |
| New York | 43 | 6.0% |
| Georgia | 29 | 4.1% |
| Virginia | 27 | 3.8% |
| Illinois | 25 | 3.5% |
| Ohio | 24 | 3.4% |
| Maryland | 23 | 3.2% |
| Other states and territories | 313 | 43.8% |
Location highlight
Complaints in California were reported across 61 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 555 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 555 | 77.7% |
| Internet | 95 | 13.3% |
| TV | 46 | 6.4% |
| Emergency | 7 | 1.0% |
| Broadband Story | 4 | 0.6% |
| Radio | 4 | 0.6% |
| Accessibility | 3 | 0.4% |
Phone complaints
555 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 396 | 71.4% |
| Availability (including rural call completion) | 52 | 9.4% |
| Billing | 48 | 8.6% |
| Equipment | 20 | 3.6% |
| Number Portability (keeping your number if you change providers) | 16 | 2.9% |
| Junk Faxes | 8 | 1.4% |
| Interference (including signal jammers) | 6 | 1.1% |
| Privacy | 6 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
95 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.9% |
| Availability | 22 | 23.2% |
| Speed | 15 | 15.8% |
| Privacy | 8 | 8.4% |
| Equipment | 7 | 7.4% |
| Interference | 6 | 6.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 43.5% |
| Availability | 9 | 19.6% |
| Loud Commercials | 9 | 19.6% |
| Indecency | 5 | 10.9% |
| Equipment | 1 | 2.2% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.