FCC Consumer Complaints – 11 December 2021
Introduction
On Saturday, 11 December 2021, the Federal Communications Commission recorded 346 consumer complaints relating to telecommunications services, this was lower than the 714 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 161 complaints recorded.
Key statistics
- Total complaints
- 346
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (161)
- Most reported state/territory
- California (53)
Where the complaints came from
The 346 complaints recorded on 11 December 2021 originated from 260 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 15.3% |
| Texas | 28 | 8.1% |
| Florida | 24 | 6.9% |
| New York | 20 | 5.8% |
| North Carolina | 19 | 5.5% |
| Maryland | 16 | 4.6% |
| New Jersey | 15 | 4.3% |
| Pennsylvania | 15 | 4.3% |
| Ohio | 13 | 3.8% |
| Washington | 10 | 2.9% |
| Other states and territories | 133 | 38.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 226 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 226 | 65.3% |
| Internet | 73 | 21.1% |
| TV | 36 | 10.4% |
| Radio | 8 | 2.3% |
| Accessibility | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
226 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 161 | 71.2% |
| Billing | 21 | 9.3% |
| Equipment | 13 | 5.8% |
| Availability (including rural call completion) | 12 | 5.3% |
| Number Portability (keeping your number if you change providers) | 6 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.2% |
| Interference (including signal jammers) | 5 | 2.2% |
| Privacy | 2 | 0.9% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
73 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 35.6% |
| Billing | 24 | 32.9% |
| Interference | 9 | 12.3% |
| Privacy | 7 | 9.6% |
| Equipment | 4 | 5.5% |
| Speed | 3 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 30.6% |
| Availability | 9 | 25.0% |
| Loud Commercials | 7 | 19.4% |
| Indecency | 4 | 11.1% |
| Interference | 3 | 8.3% |
| Equipment | 1 | 2.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.