FCC Consumer Complaints – 12 December 2021
Introduction
The Federal Communications Commission recorded 273 consumer complaints on Sunday, 12 December 2021 relating to telecommunications services, complaint volume fell from 346 complaints the day before. Complaints were reported across 45 states and territories, with Florida slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 96 complaints.
Key statistics
- Total complaints
- 273
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (96)
- Most reported state/territory
- Florida (29)
Where the complaints came from
A total of 273 complaints were recorded on 12 December 2021, with reports originating from 211 cities in 45 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 29 | 10.6% |
| California | 22 | 8.1% |
| New York | 22 | 8.1% |
| Texas | 20 | 7.3% |
| North Carolina | 17 | 6.2% |
| Pennsylvania | 13 | 4.8% |
| Georgia | 11 | 4.0% |
| Illinois | 10 | 3.7% |
| Maryland | 8 | 2.9% |
| Michigan | 8 | 2.9% |
| Other states and territories | 113 | 41.4% |
Location highlight
Florida had the widest distribution of complaints, with reports originating from 25 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 162 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 162 | 59.3% |
| Internet | 57 | 20.9% |
| TV | 41 | 15.0% |
| Radio | 7 | 2.6% |
| Accessibility | 5 | 1.8% |
| Emergency | 1 | 0.4% |
Phone complaints
162 complaints were recorded in this category, representing 59.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 96 | 59.3% |
| Billing | 21 | 13.0% |
| Availability (including rural call completion) | 15 | 9.3% |
| Equipment | 11 | 6.8% |
| Privacy | 6 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.1% |
| Number Portability (keeping your number if you change providers) | 5 | 3.1% |
| Interference (including signal jammers) | 2 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
57 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 35.1% |
| Billing | 15 | 26.3% |
| Speed | 10 | 17.5% |
| Privacy | 6 | 10.5% |
| Equipment | 4 | 7.0% |
| Interference | 2 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 36.6% |
| Indecency | 12 | 29.3% |
| Loud Commercials | 7 | 17.1% |
| Billing | 6 | 14.6% |
| Equipment | 1 | 2.4% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.