FCC Consumer Complaints – 24 December 2021
Introduction
On 24 December 2021, 310 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 615 complaints recorded the previous day. The complaints came from 45 states and territories, with California recording the largest share of reports at 52 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 310
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (127)
- Most reported state/territory
- California (52)
Where the complaints came from
A total of 310 complaints were recorded on 24 December 2021, with reports originating from 240 cities in 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 16.8% |
| New York | 23 | 7.4% |
| Texas | 22 | 7.1% |
| Georgia | 13 | 4.2% |
| Kentucky | 12 | 3.9% |
| Massachusetts | 12 | 3.9% |
| Ohio | 11 | 3.5% |
| Illinois | 10 | 3.2% |
| Louisiana | 10 | 3.2% |
| Pennsylvania | 9 | 2.9% |
| Other states and territories | 136 | 43.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 200 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 200 | 64.5% |
| Internet | 56 | 18.1% |
| TV | 42 | 13.5% |
| Radio | 5 | 1.6% |
| Emergency | 4 | 1.3% |
| Accessibility | 3 | 1.0% |
Phone complaints
200 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 127 | 63.5% |
| Billing | 33 | 16.5% |
| Availability (including rural call completion) | 16 | 8.0% |
| Number Portability (keeping your number if you change providers) | 6 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.5% |
| Equipment | 5 | 2.5% |
| Privacy | 5 | 2.5% |
| Interference (including signal jammers) | 2 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
56 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 33.9% |
| Availability | 15 | 26.8% |
| Interference | 7 | 12.5% |
| Speed | 7 | 12.5% |
| Privacy | 5 | 8.9% |
| Equipment | 3 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 45.2% |
| Loud Commercials | 8 | 19.0% |
| Availability | 6 | 14.3% |
| Indecency | 5 | 11.9% |
| Equipment | 3 | 7.1% |
| Interference | 1 | 2.4% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.